Wedding Cake Consultations are by appointment only.
To arrange a Wedding Cake Consultation appointment, a refundable fee of £50.00 is needed. This fee however will not be refunded if you do not show for an arranged meeting without prior notice or if you fail to inform us within 12 hours of arranged date/time of meeting, of any changes in times/dates you might wish to arrange. If you cancel or want to change your appointment, please let us know as soon as possible.
Once you have decided on your cake design, colours and details, we arrange a taster-session, where you can sample your chosen cake flavour. This also give you/me the chance to discuss any details regarding the final cake.
There will be only one Consultation Meeting and one Taster-session, whereafter you are more then welcome to book another meeting/taster-session but a fee of £20.00 will apply for each extra meeting.
Payment terms
To confirm an order, a non-refundable deposit of 25% of the balance or agreed amount is required. This will secure your requested date and cake order.
The outstanding balance is due no later than two weeks before collection/delivery.
If you wish to have alterations that affect the cost, after this date, the balance will be adjusted accordingly.
Payments can be made by Cash, Bank Transfer or Cheque made payable to: Cherry Blossom Cakes
Cancellation Policy
Deposits are non-refundable.
If you cancel your order for any reason up to one month before the requested date, all other monies paid except the deposit will be refunded by cheque.
If your order is cancelled less than two weeks from the requested date, you will receive no refund.
Collection/Delivery
We only deliver Wedding Cakes. Delivery to the Exeter City Centre area and up to a 10 mile radius outside of Exeter is free. After that a delivery charge of 80p per mile will be charged.
Other Cakes can be collected at 4 Willey's Ave, Exeter, Devon, EX2 8EJ at an arranged time.
Please give us contact us to find out more.
Cup Cakes and Cookies can be posted and normal postal service charges apply.
Please note - If the cake is collected , the full responsibility for the safety of the cake is with the client and Cherry Blossom will not be responsible for any damage to the cake after its been collected. The same applies for cakes that are deliverd- once we leave, we can not take any responsibility for the cake. (We will make sure it looks amazing before we leave but if Fluffy wants a bite.......... not our fault! Sorry!)
Stand Hire
Cake stands can be hired at £5.00 per cake stand.
We supply all of the stands for our Wedding Cakes and is part of the Wedding Cake service.
A cheque deposit of £50.00 is required to book a cake stand. This will be held until the stand is returned to Cherry Blossom Cakes.
We collect the stand from your Wedding Venue for free (Wedding Cake Service). For all other cakes we are happy to collect the stand for a £3.50 collection fee (within the Exeter 10mile raduis) for other distances, the delivery charge will apply as well. Otherwise Cake Stands need to be returned to Cherry Blossom within 48 hours from delivery/collection date.
If you are not happy
If you are not a 100% happy with your cake for any reason within reason, we are happy to fully refund you. We can unfortunately not refund your money if you do not let us know what is wrong, within 24 hours of collection/delivery time. We will also need to see the cake- as we will want to make sure we NEVER make the same mistake again!
Please note - If the cake is collected , the full responsibility for the safety of the cake is with the client and Cherry Blossom will not be responsible for any damage to the cake after its been collected.
Hopefully you will never have any reason to be unhappy with your cake but if you do, please don't hesitate to contact us.